Help Center
CAN I CANCEL MY ORDER?
Yes. Cancellations must be made within 24 hours of order placement.
Email us within 24 hours and let us know the reason you wish to cancel your order.
All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.
HOW DOES SHIPPING WORK?
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in USA by USPS.
SHIPPING TO UNITED STATES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
SHIPPING TIME
United States – 8-14 business days.
Max delivery time – 35 business days.
*This doesn’t include our 2-5 day processing time.
*Shipping time may be delayed or changed according to the COVID-19 outbreak. We will try our best to get the order to you as soon as possible.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us and we’ll help guide you through the process to send the item back.
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.
<br /> WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.
<br /> HOW DO I APPLY MY DISCOUNT CODE?
On the checkout page, enter your discount code under the ‘Discount’ field. Please note that only one discount can be applied per order, and each discount has one use per customer.
I LOVE YOUR PRODUCTS, BUT ARE THEY SAFE?
Yes. We have made sure that none of our products do contain any dangerous material or any other material that could endanger your personal health.
</p> <p>WHEN WILL I GET MY ORDER?
All orders will be dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 7 business days for dispatch. Note, all shipping times exclude clearance/customs delays.
<br /> WHAT CAN I DO IF I RECEIVED A DAMAGED ITEM?
If you have received a damaged item, please let us know immediately at info@sellytoy.com so we can resolve the issue as soon as possible!
We are not responsible for any damages caused by wear and tear if the item does not fit due to issues with sizing. Damages caused by refitting and resizing on your own will not be accepted.
</p> <p>WHAT IF I HAVE A QUESTION NOT LISTED HERE?
Contact us at info@sellytoy.com and we will follow-up with you within 24 hours.